How Can We Help?

We’ve compiled some of the most frequently asked questions below. If your query isn’t answered below or you need a more detailed answer, get in touch.

About BylineTV+ and Perks

Become a member by subscribing to BylineTV+ and as well as supporting independent media, you’ll get the following benefits:

  • Access to all our Byline Docs films and documentaries including Under Deadly Skies & Betrayed: The Truth About Brexit
  • Exclusive content
  • The chance to have your say in the direction of Byline TV
  • Members’ Community in our private Discord server

You can access all the content exclusive to BylineTV+ members from the Member Hub. Just navigate using the section headings. You can also view all the latest BylineTV+ at byline.tv/plus-latest.

Yes. We’ll send you notifications via email whenever we publish member content or announce things like member events.

As part of your membership you get access to free virtual member events, or discounted and earlybird tickets to in person events.

We occasionally broadcast live from our studio in London for members, or in a publicly available livestream whenever major events happen.

For public broadcasts, you can watch on Youtube or direct from the post page on byline.tv

Account Management

You can manage your account using the links under ‘My Account’ in the menu at the top of the screen and the links footer at the bottom of each page on byline.tv or by going directly to your account here.

Passwords are not required for your membership account. Instead, hit Sign In in the header bar at the top of the screen, enter your email address and click Send sign in link. We’ll send you an email with a link that you can click to sign in. The link can only be used once and expires after 24 hours.

If you prefer to create a password, you can do so after you sign up for a membership.

To set a new password, go to the My Account link in the menu at the top of the screen, tap Edit Profile and then Name, Email, and Password. From here you can set a new password.

To reset your password, click this link, enter your email address, and then click send me reset instructions. To ensure the reset process is secure:

    • Password reset links automatically expire after 48 hours.
    • Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
    • If the link becomes invalid, delete the old reset email and start with a fresh password reset.

You can now sign in to your account with the new password using the Sign In link in the header and footer of each page on byline.tv

Go to the My Account dropdown menu in the header bar at the top of the page and tap Edit Profile.

From here you can update your email address, name, preferences and profile image (called your Avatar).

Go to the My Account dropdown menu in the header bar at the top of the page and tap Manage Payment Info.

From here you can add, amend or remove your payment information, including Apple or Google Pay.

We accept all major debit and credit cards, as well as Apple Pay and Google Pay.

All payments are processed through Stripe, a secure industry standard payment processor.

Your BylineTV+ profile picture is automatically retrieved from Gravatar.

If you have not yet set an Avatar image, you can create a free Gravatar account using your login details, connect your account and upload a profile image. This will automatically be retrieved and added to your account.

Check your browser’s security settings. Our membership software won’t work if you’ve disabled third-party cookies.

Either change your settings or use another browser.

Check the status of your subscription here. 

Your account may have expired for a number of reasons including failed payment or lack of payment information.

If you had a membership on Patreon or under our old system, your account has been automatically copied into our new software. However for security reasons we haven’t copied any payment information. If you haven’t added or updated your payment information since then your account may have expired.

If this is the case, simply go to the subscriptions tab of the account management page here, add your payment information and reactivate your account.

Memberful is an industry leading membership software we use to create and manage your account and to sign you in and out of byline.tv

We switched our membership to Memberful in 2023 to offer secure, more reliable memberships.

Subscriptions

Yes. You can upgrade your membership from monthly to annual at any time. Just go to the My Account dropdown menu in the header bar at the top of the page and tap Manage Subscription.

We will automatically calculate what percentage of an annual subscription you’ve already used since your last renewal and charge you a pro-rated amount so you don’t end up paying twice.

Your subscription will change to an annual membership immediately. 

You may have noticed in the Subscription options there is a link to ‘choose what you pay”.

Our monthly subscriptions start at just £1 /month and our annual subscriptions start at £20. Some members choose to support us by paying more than the minimum amount. The most popular pledge is £5 per month.

You can increase, decrease or cancel your pledge at any time.

Any price changes will take effect from your next renewal date. 

Referrals are a way for members to earn rewards by getting other people to sign up to BylineTV+

You can find a unique referral link on your account management page. If a new member uses this link to sign up you get 50% off your next renewal. If three people sign up using your link you get 100% off your next renewal.

You can see your unique link and progress towards rewards here.

Go to the My Account dropdown menu in the header bar at the top of the page and tap Manage Subscription

From here you can view any active and inactive subscriptions. Tap the subscription you wish to cancel, and tap Cancel Subscription.

Your subscription will end at your next renewal date, which will be displayed under the cancel subscription link.

Go to the My Account dropdown menu in the header bar at the top of the page and tap Manage Subscription. From here you can view any active and expired subscriptions. Tap the subscription you wish to reactivate, and tap Renew now.

You will be charged and your account will become active immediately.

Miscellaneous

If you aren’t already a member, you can become one by going to byline.tv/join and following the links to choose a subscription.

You can choose from a monthly or annual pledge by following the options on screen.

In 2023 we made the decision to bring our Patreon and Youtube membership schemes to an end and to centralise subscriptions around this site. 

Doing this has made our membership offering much more effective and consistent, and is better overall for our members.

If you had a Patreon account you used to support Byline TV, your membership will already have been ported over to our new system.

However for security reasons we did not copy across any payment information so you will need to sign in using the same email address you registered to Patreon and add payment information to keep supporting Byline TV.

Put simply, you do.

Byline TV is funded by memberships and donations from supporters. We also generate a small proportion of revenue through Youtube ads.

Yes! We welcome donations from supporters who don’t want to commit to a membership, or members who want to give more when they can.

Just use the donate link in the menu bar and choose how much you’d like to donate.

Please note: Your contribution does not constitute a charitable donation, but it will enable us to continue our mission to build a better media.

We collect only personal data that is necessary to facilitate our subscription services.

This includes your name, email address and any preferences you choose to share with us when you set up your account.

We use Stripe, a secure third party payment processor to process payments and do not have access to your debit or credit card information.

For more information about what data is collected and how it is used, you can read our Privacy Policy here.

Accessing Perks on Discord

Discord is a free chatroom platform where you can connect with other people in real-time through text, audio, or video. If you’ve ever used Slack, Discord operates in a very similar way.

The BylineTV+ server is a private community for our members where they can chat with the producers and each other, offer feedback and content suggestions, share information and get notifications for content and events.

After you purchase a membership, we will show you a page with an invite to join the Discord server. When you click the button, you’ll be prompted to authorize the Memberful Discord bot so we can manage your server access. Your purchase receipt email contains a button labeled Join our Discord, which will also allow you to join the server.

You can access the Discord server from your desktop computer, laptop or phone, or via the Discord app.

You can access different ‘channels’ within the server via the channel list to the left of the screen. Each channel has a different purpose, like the #notifications channel which we use to share the latest content or the #ideas-and-feedback channel where you can have your say in the direction of Byline TV.

 There are a few tips on using Discord below.

  1. Read the rules and welcome page.
  2. Look at the various chats to jump into and read / respond.
  3. Turn on notifications so you know if someone has mentioned you.
  4. If you’ve used Slack, Discord operates in a very similar way!
  5. Any other questions? Check out Discord’s guide.

The BylineTV+ server is only open to members with an active subscription. You will be removed from the server completely if your subscription expires.

If you purchased a membership that includes access to a private Discord server, you’ll need to create a free Discord account before you can join. Don’t worry, it’s easy to set one up.

Check your inbox for a Discord email. Click Verify Email, and then Continue to Discord. 

Click the Discord link in your member account page to authorise the Memberful bot. This will take you to a page where you can authorise the Memberful Discord bot. The bot allows us to link your new Discord account to your BylineTV+ subscription and automatically grant you access to the server.

We also include the link in your Payment receipt email.

How Can We Help?

We’ve compiled some of the most frequently asked questions below.

About BylineTV+

Become a member by subscribing to BylineTV+ and as well as supporting independent media, you’ll get the following benefits:

  • Access to all our Byline Docs films and documentaries including Under Deadly Skies & Betrayed: The Truth About Brexit
  • Exclusive content
  • The chance to have your say in the direction of Byline TV
  • Members’ Community in our private Discord server

If you aren’t already a member, you can become one by going to byline.tv/join and following the links to choose a subscription.

You can to make a monthly or an annual pledge. Monthly pledges can be anything from just £1 per month, but £5 is our most popular option

You can access all the content exclusive to BylineTV+ members from the Member Hub. Just navigate using the section headings. You can also view all the latest BylineTV+ at byline.tv/plus-latest.

Yes. We’ll send you content notifications via email whenever we publish member content or organise virtual or in person events.

As part of your membership you get access to free virtual member events, as well as discounted and earlybird tickets to in person events.

Just look out for an email whenever we have an event scheduled for updates.

Perks on Discord

Discord is a free chatroom platform where you can connect with other people in real-time through text, audio, or video. If you’ve ever used Slack, Discord operates in a very similar way.

The BylineTV+ server is a private community for our members where they can chat with the producers and each other, offer feedback and content suggestions, share information and have your say in the running of Byline TV.

After you purchase a membership, we will show you a page with an invite to join the Discord server. When you click the button, you’ll be prompted to authorize the Memberful Discord bot so we can manage your server access. Your purchase receipt email contains a button labeled Join our Discord, which will also allow you to join the server.

You can access the Discord server from your desktop computer, laptop or phone, or via the Discord app.

You can access different ‘channels’ within the server via the channel list to the left of the screen. Each channel has a different purpose, like the #notifications channel which we use to share the latest content or the #ideas-and-feedback channel where you can have your say in the direction of Byline TV.

There are a few tips on using Discord below.

  1. Read the rules and welcome page.
  2. Look at the various chats to jump into and read / respond.
  3. Turn on notifications so you know if someone has mentioned you.
  4. If you’ve used Slack, Discord operates in a very similar way!
  5. Any other questions? Check out Discord’s guide.

The BylineTV+ server is only open to members with an active subscription. You will be removed from the server completely if your subscription expires.

If you purchased a membership that includes access to a private Discord server, you’ll need to create a free Discord account before you can join. Don’t worry, it’s easy to set one up.

Check your inbox for a Discord email. Click Verify Email, and then Continue to Discord. 

Click the Discord link in your member account page to authorise the Memberful bot. This will take you to a page where you can authorise the Memberful Discord bot. The bot allows us to link your new Discord account to your BylineTV+ subscription and automatically grant you access to the server.

We also include the link in your Payment receipt email.

Manage my Account

You can manage your account using the links under ‘My Account’ in the menu at the top of the screen and the links footer at the bottom of each page on byline.tv or by going directly to your account here.

Passwords are not required for your membership account. Instead, hit Sign In in the header bar at the top of the screen, enter your email address and click Send sign in link. We’ll send you an email with a link that you can click to sign in. The link can only be used once and expires after 24 hours.

If you prefer to create a password, you can do so after you sign up for a membership.

To set a new password, go to the My Account link in the menu at the top of the screen, tap Edit Profile and then Name, Email, and Password. From here you can set a new password.

To reset your password, click this link, enter your email address, and then click send me reset instructions. To ensure the reset process is secure:

    • Password reset links automatically expire after 48 hours.
    • Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
    • If the link becomes invalid, delete the old reset email and start with a fresh password reset.

You can now sign in to your account with the new password using the Sign In link in the header and footer of each page on byline.tv

Go to the My Account dropdown menu in the header bar at the top of the page and tap Edit Profile.

From here you can update your email address, name, preferences and profile image (called your Avatar).

Go to the My Account dropdown menu in the header bar at the top of the page and tap Manage Payment Info.

From here you can add, amend or remove your payment information, including Apple or Google Pay.

We accept all major debit and credit cards, as well as Apple Pay and Google Pay.

All payments are processed through Stripe, a secure industry standard payment processor.

Your BylineTV+ profile picture is automatically retrieved from Gravatar.

If you have not yet set an Avatar image, you can create a free Gravatar account using your login details, connect your account and upload a profile image. This will automatically be retrieved and added to your account.

Check your browser’s security settings. Our membership software won’t work if you’ve disabled third-party cookies.

Either change your settings or use another browser.

Check the status of your subscription here. 

Your account may have expired for a number of reasons including failed payment or lack of payment information.

If you had a membership on Patreon or under our old system, your account has been automatically copied into our new software. However for security reasons we haven’t copied any payment information. If you haven’t added or updated your payment information since then your account may have expired.

If this is the case, simply go to the subscriptions tab of the account management page here, add your payment information and reactivate your account.

Memberful is an industry leading membership software we use to create and manage your account and to sign you in and out of byline.tv

We switched our membership to Memberful in 2023 to offer secure, more reliable memberships.

Manage my Subscription

Yes. You can upgrade your membership from monthly to annual at any time. Just go to the My Account dropdown menu in the header bar at the top of the page and tap Manage Subscription.

We will automatically calculate what percentage of an annual subscription you’ve already used since your last renewal and charge you a pro-rated amount so you don’t end up paying twice.

Your subscription will change to an annual membership immediately. 

You may have noticed in the Subscription options there is a link to ‘choose what you pay”.

Our monthly subscriptions start at just £1 /month and our annual subscriptions start at £20. Some members choose to support us by paying more than the minimum amount. 

You can increase, decrease or cancel your pledge at any time.

Any price changes will take effect from your next renewal date. 

Referrals are a way for members to earn rewards by getting other people to sign up to BylineTV+

You can find a unique referral link on your account management page. If a new member uses this link to sign up you get 50% off your next renewal. If three people sign up using your link you get 100% off your next renewal.

You can see your unique link and progress towards rewards here.

Go to the My Account dropdown menu in the header bar at the top of the page and tap Manage Subscription

From here you can view any active and inactive subscriptions. Tap the subscription you wish to cancel, and tap Cancel Subscription.

Your subscription will end at your next renewal date, which will be displayed under the cancel subscription link.

Go to the My Account dropdown menu in the header bar at the top of the page and tap Manage Subscription. From here you can view any active and expired subscriptions. Tap the subscription you wish to reactivate, and tap Renew now.

If you have a discount code you can add it using the Add coupon link on the checkout screen. Your discount will be reflected in the price on the green Renew now button.

You will be charged and your account will become active immediately.